PAYMENT TERMS, REFUND AND CANCELLATION

➡ 7.1 The users/end-users are required to make payments for booking appointments through the QNO App or Website. The total payment includes the following components:

i. Consultancy fee of the Practitioner/Doctor.
ii. Payment gateway charges.
iii. Convenience charges.

➡ 7.2 Payments are processed securely via third-party payment gateways integrated into the platform. The company does not store any payment information, including card details, ensuring compliance with applicable data protection laws.

➡ 7.3 Users can directly make payments through the payment gateway to confirm their appointments. Upon successful payment, the appointment will be booked, and a confirmation will be sent to the user via his email or Website or the App.

➡ 7.4 Users are eligible for a refund of the consultancy fee and convenience charges if they cancel their appointment 24 hours before the scheduled time. However, the payment gateway charges are non-refundable as they are incurred during the transaction process.

➡ 7.5 No refunds will be provided for cancellations made within 24 hours of the appointment.

➡ 7.6 If the Practitioner cancels the appointment, the User will receive a full refund of the consultancy fee, convenience charges, and payment gateway charges.

➡ 7.7 Refunds will be processed within 7-10 business days and credited back to the original mode of payment.

➡ 7.8 In case a patient did not show up at the practitioner’s clinic without prior cancellation:

➡ 7.8.1  The User’s account may be temporarily disabled from making further bookings.

➡ 7.8.2 The Company reserves the right to make the final decision on account suspension and reinstatement, based on the User’s explanation and history.

➡ 7.8.3 Users may contact the Company within 7 days to explain the reason for their absence. If a legitimate reason (e.g., medical emergency) is provided and accepted at the sole discretion of the Company, further action on account suspension may be waived.

➡ 7.8.4 The Company reserves the right to display a notification on the User's account reflecting the no-show incident for transparency with Practitioners.

➡ 7.9 In cases where a Practitioner is unable to meet the User despite a confirmed appointment:

i. The User must notify the Company via email or the designated help section within 24 hours of the missed appointment.

ii. The Company will verify the claim with the Practitioner and, if confirmed, initiate a refund of the consultancy fee, convenience charges, and payment gateway charges.

➡ 7.10 Users are not entitled to refunds in cases where, the Practitioner is unable to meet the User at the exact time of the scheduled appointment time and the User is required to wait, irrespective of the fact whether the User is required to wait or choose to not obtain the medical services from the said Practitioner.